Please review our return policy carefully. The conditions below apply to receive a refund for your purchase.
7 daysReturn window from the date of purchase
7–14 daysBusiness days for a refund to reach your account
No returnsOn items bought during a sale or promotion
Return policy
To receive a refund, all of the following conditions apply:
- You must provide the original sales receipt.
- The product must be returned within 7 days of the purchase date.
- The product must be free from damage, markings or modifications.
- The product must be returned in its original condition with tags intact.
Shipping costs, customs and duty fees
- The shipping cost is non-refundable.
- Customs and duty fees are non-refundable.
- If a mistake is made on our side, we cover all shipping expenses.
Sale and promotion
We do not allow returns or refunds on any item purchased during a sale or promotional event.
Customer responsibilities
You are responsible for the shipping cost of the product you return. If the product is lost or damaged by the carrier during return shipping, Heights Sourcing and Distribution LLC DBA UNOO is not responsible for the loss.
Refund denial
We will notify you if a returned product does not meet the requirements for a refund.
- We will hold the product for 7 days. You may request a courier pickup at your own expense.
- If the product is not picked up by the end of the 7-day hold period, you lose all claims to it.
- UNOO Trading Co LLC reserves the right to dispose of any unclaimed product after 10 days.
Time frame
Your refund credit will appear on your account within 7–14 business days.
Contact us
Questions about our refund policy?
Reach out anytime and we'll be happy to help.
Call +1 (346) 792-6767461 S Fry Road, Unit 14
Katy, TX 77450
Get directions