This policy explains how UNOO handles your personal data when you use www.unoo.ae. Personal data is any information that can identify, contact or locate you, on its own or combined with other information. We handle it in line with the laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. Please read this policy carefully to understand how we collect, use, protect and handle your information.
What personal information do we collect?
When you order or register on our site, you may be asked to enter your name, email address, delivery address, phone or WhatsApp number or other details that help us serve you.
When do we collect information?
We collect information when you register on our site, place an order, subscribe to a newsletter, contact us by phone, WhatsApp or email, fill out a form or enter information on our site.
How do we use your information?
We may use the information we collect when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, browse the website, or use other site features, in the following ways:
- To personalize your experience and show the content and products you are most interested in.
- To improve our website so we can serve you better.
- To respond to your customer service requests.
- To administer a contest, promotion, survey or other site feature.
- To process your transactions, arrange delivery and issue invoices.
- To ask for ratings and reviews of services or products.
- To follow up after correspondence (live chat, email, WhatsApp or phone inquiries).
How do we protect your information?
Your personal information is kept behind secured networks and is accessible only to a limited number of people with special access rights, who are required to keep it confidential. All sensitive and payment information you supply is encrypted using Secure Socket Layer (SSL) technology.
We use a variety of security measures whenever you place an order or enter, submit or access your information. All payments are processed through secure payment gateway providers and your full card details are not stored or processed on our servers. We run regular malware scanning and never ask for card numbers or passwords by email or WhatsApp.
Third-party disclosure
We do not sell, trade or otherwise transfer your personal data to outside parties without advance notice. This does not include website hosting partners, payment providers, delivery companies and other parties who help us operate our website, conduct our business or serve our users, as long as they agree to keep this information confidential and use it only for those purposes.
We may also release information when it is appropriate to comply with the law or a request from UAE authorities, enforce our site policies, or protect our own or others' rights, property or safety.
Where is your data stored?
Our online store is hosted by Shopify and some of our service providers operate outside the United Arab Emirates. This means your personal data may be transferred to and stored in other countries. Where this happens, we take steps to make sure your data stays protected and that the transfer complies with applicable UAE data protection law.
Google and advertising
We may use Google advertising and analytics services on our website. Google, as a third-party vendor, uses cookies to serve ads based on your previous visits to our site and other sites on the internet. You can opt out of the DART cookie on the Google Ad and Content Network privacy policy page.
You can set your ad preferences on the Google Ad Settings page, or opt out through the Network Advertising Initiative opt-out page.
Your rights
Under UAE data protection law, you have rights over your personal data. Subject to the conditions and exceptions set by law, you may:
- Ask for a copy of the personal data we hold about you.
- Ask us to correct information that is inaccurate or incomplete.
- Ask us to delete your personal data or restrict how we use it.
- Withdraw your consent at any time where we rely on it, without affecting past use.
- Object to the use of your data for direct marketing.
To make a request, contact us using the details below. We may need to verify your identity before we act on it.
Children's privacy
Our site is not intended for children, and we do not knowingly collect personal data from minors without the consent of a parent or legal guardian. If you believe a child has given us personal data, please contact us and we will delete it.
Data retention and security incidents
We keep your personal data only for as long as it is needed for the purposes described in this policy, or as required by law, for example for accounting and tax records. If a data breach occurs that affects your personal data, we will notify you and the relevant authorities where and when the law requires us to do so.
Marketing messages
We may use your email address or phone number to send information, respond to inquiries, process orders and, with your consent, share offers and news. We agree to:
- Not use false or misleading subjects or sender details.
- Clearly identify our marketing messages.
- Honor opt-out and unsubscribe requests quickly.
- Let you unsubscribe using the link at the bottom of each email, or by replying STOP to our messages.
To stop receiving marketing messages, follow the instructions in any message or contact us and we will promptly remove you from our mailing lists.